Last updated: September 2026
Terms of Service
Appointments
Appointments can be booked online, by phone or in person. We’ll confirm every booking by text and email.
Cancellations
Please give at least 24 hours’ notice to cancel or move an appointment. Late cancellations and missed appointments may be charged at 50% of the appointment fee.
Fees and payment
You’ll receive a written treatment plan with costs before any treatment starts. Payment is due on the day unless you have agreed a payment plan or finance with us.
Treatment guarantees
Crowns, bridges, veneers and implants are guaranteed for up to five years, provided you attend regular check-ups and hygiene visits and follow our aftercare advice.
Complaints
If you’re unhappy with any part of your care, please tell us. Our practice manager will acknowledge your complaint within two working days and aim to resolve it within ten.